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The co-evolution of people and digital technology will accelerate as cyber-systems become integral to people’s lives, as exemplified by Web 3.0, the metaverse, and generative AI. However, if society is to realize this prospect of a desirable future, one in which people and organizations can make the most of their capabilities, it will require not only the delivery of technologies, but also mechanisms for making cyber-systems an integral part of society.
Through a review of 21 co-creation projects undertaken with both internal and external partners, Hitachi has identified four factors that are crucial to the social implementation of cyber-systems, namely laws and regulations; culture, practices, and trends; rules and governance; and coordination with stakeholders. Further work entailed reviewing the characteristic activities undertaken in past projects in the light of these considerations and using this to create a knowledge-base of the associated activity patterns that occur during social implementation.
This paper introduces the details of these efforts and describes future prospects for the continuous accumulation of knowledge and the development of systems for its utilization.
