News release overview
Hitachi develops "Frontline Coordinator – Naivy" as a next-generation AI agent that helps alleviate the psychological burden on frontline workers and enhance work efficiency
The new AI solution reduces "stumbles" (minor setbacks and doubts) by inexperienced workers at facility management worksites in Japan and overseas, contributing to the transfer of skills and improved wellbeing
Figure 1. Utilizing next-generation AI agent "Frontline Coordinator – Naivy" (ex.)
Tokyo, July 3, 2025 Hitachi, Ltd. (TSE:6501, "Hitachi") and Hitachi Plant Services Co., Ltd. have developed "Frontline Coordinator – Naivy*1" (hereinafter, "Naivy"), a next-generation AI agent aimed at reducing the psychological burden on inexperienced workers who perform frontline operations and supporting work efficiency. Naivy effectively integrates and coordinates information collected and generated in a metaverse and real-time events and conditions at worksites. The AI agent then provides necessary information to people and robots in a timely and easily understandable way. Used in combination with the Worksite-Augmenting Metaverse*2 or other metaverse platforms, Naivy intuitively visualizes specific operation procedures according to various work situations, even when inexperienced workers have to deal with unfamiliar operations, lessening the risk of workers having trouble identifying the appropriate equipment or figuring out how to deal with the situation. In a verification trial at a Renesas Electronics Corporation (hereinafter, "Renesas") plant, the performance of inexperienced workers in facility management tasks improved by around 30 percent. Naivy was also observed to be effective in alleviating the workers’ psychological burden.*3
Going forward, Hitachi and Hitachi Plant Services plan to offer Naivy to customers that engage in managing domestic and overseas facilities and building manufacturing line, support them in enhancing work efficiency and transferring skills among employees, and, on a broader level, help them improve the wellbeing of frontline workers. As a further move, Hitachi Solutions, Ltd. plans to release products during 2025 that include knowledge-management functions and relevant applications.
*1 Derived from the terms "navigator" and "AI," this name symbolizes the role of a coordinator for integrated collaboration among people, AI, and robots. The trademark application is pending.
*2 See the related news release (December 18, 2023): "Hitachi develops Worksite-Augmenting Metaverse, a fusion of worksite data-collection technology and generative AI."
*3 This finding is based on a questionnaire conducted by Hitachi.
